Refund policy

At Pumpkin Brew Magic, your satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, we’re here to help!

Returns

• You may return most items within 30 days of receipt for a full refund or exchange.
• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
• Customized or personalized items may not be eligible for return unless they arrive damaged or defective.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If approved, your refund will be processed to your original method of payment within 7 business days.
• Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item is defective or damaged.

Exchanges

• Need a different size, color, or product? We’re happy to arrange exchanges within 30 days of purchase.
• Please contact our support team first before sending back your item to ensure a smooth process.

Damaged or Defective Items

• If your order arrives damaged or contains a defect, please contact us within 7 days of receipt with a photo and description.
• We will provide a full refund or replacement at no extra cost.

How to Return

• Contact our customer service at [your email or phone] to initiate a return.
• Pack the item securely in its original packaging.
• Ship the package to the address provided by our team.

Thank you for choosing Pumpkin Brew Magic! We’re grateful to brew joy for you.